Our Service Excellence
Having detected the need to intervene, the Customer Service connects with the customer through Remote Assistance to analyze the problem and start the resolution. If the problem cannot be solved in this way, the Customer Service will provide the Customer with a new input for a possible solution.
Finally, where necessary, action will be taken on-site.
In case of impossibility to solve the problem via telephone assistance and/or remote connection, we have a worldwide team which can intervene to solve the breakdown.
In case of a maintenance contract going on, we guarantee support from one of our specialized technicians at your premises within a shortest time.
We provide different maintenance long-term contracts to perform a variety of different maintenance services, from general upkeep to specialized repairs, and prevent any breakdown through a specific prevention and planning policy.
Within our maintenance contracts, we offer scheduled preventive maintencance services including replacement of consumables, estimation of state of components, general verification of the proper functioning of the system and consolidation of personnel training.
Our Predictive Maintenance program enables end users to wirelessly predict issues and identify solutons, taking proactive steps before a problem manifests, avoiding maintenance interventions, downtimes and breakdowns, allowing faster access to replacement parts.
Our goal is to increase quality control, to ensure that the machine is regularly serviced which will increase its lifespan and improve its overall performance, and to reduce the annual maintenance cost without hampering the service level.