ASSISTANCE
Do you need technical support? Have you got an assistance request? For immediate assistance click here

SERVICE

Our Service Excellence to face every challenge with the best solutions

We strongly believe in the importance of After Sales. That’s why we constantly invest in product implementation Training, Predictive IoT Maintenance and prompt Customer Care and spare parts delivery.

Remote Support

The assistance service provides telephone and e-mail assistance by qualified technicians 24/7.

We quickly answer customers requests, helping them to keep the value and operational capacity of the plants high over time compared to the chosen solutions.

On-site Support

In case of impossibility to solve the problem via telephone assistance and/or remote connection, we have a worldwide team which can intervene to solve the breakdown.

In case of a maintenance contract going on, we guarantee support from one of our specialized technicians at your premises within a shortest time.

Spare Parts

Thanks to high technology storage and reliability of selected suppliers, we are able to guarantee a complete and reliable service and ensure easy and quick access to every necessary original spare part.

Maintenance Contracts

We provide different maintenance long-term contracts to perform a variety of different maintenance services, from general upkeep to specialized repairs, and prevent any breakdown through a specific prevention and planning policy.

Within our maintenance contracts, we offer scheduled preventive maintencance services including replacement of consumables, estimation of state of components, general verification of the proper functioning of the system and consolidation of personnel training.

Our goal is to increase quality control, to ensure that the machine is regularly serviced which will increase its lifespan and improve its overall performance, and to reduce the annual maintenance cost without hampering the service level.

CONTACT OUR TEAM

+39 0522 878159

✉️ servicecomec@dromontgroup.com





    I autorize the processing of my personal data for mailing as specified in the privacy policy page

    Menu