Behind every solution, there is someone who listens
97%
Customer Satisfaction
2h
Average Response Time
50+
Countries Served
24/7
Support Availability
Our Philosophy
At Dromont, we believe that exceptional customer service is not just a department, it’s a mindset that permeates everything we do.
Our “People Who Cares” approach means that every team member, from engineers to support staff, is committed to understanding your needs and exceeding your expectations.
We don’t just sell machines; we build partnerships. When you choose Dromont, you’re choosing a team that will stand by you throughout the entire lifecycle of your equipment.
Real Partnership
Customer Service is often seen as a reactive function.
We see it differently.
Our Team works as a technical partner, combining deep product knowledge with hands-on experience in real production environments. This allows us to understand issues quickly, anticipate needs and provide solutions that last.
Whether it’s troubleshooting, optimization or preventive maintenance, our goal is always the same: keep your production running at its best.
How We Support You
Many members of our Customer Service team have been with the company for decades. This continuity translates into something invaluable: experience that cannot be learned from manuals alone.
It means:
- Knowing the machines inside out
- Understanding how processes evolve over time
- Recognizing problems before they become critical
And above all, it means speaking the same language as our customers.
Meet Our Team
Our machines operate worldwide, and so does our support.
Through remote assistance, on-site interventions and continuous technical follow-up, we ensure that distance never becomes a barrier. Wherever your plant is located, our team is ready to support you with the same attention and commitment.
